Jubilee Medical Centre
Angela H. 2 years ago • From Google
Bad
Frustrating booking system destroys patient healthcare experience
I'm utterly frustrated with their appointment scheduling process and booking system. As someone who works in a call centre, I find it incredibly challenging to secure an appointment. When you call, you must go through triage, and they provide no specific call time, which means once I start work at 9am, I'm completely unable to take their call. The receptionists show zero understanding of my work constraints. Even when I attempt to book an appointment at 8am on my day off, I'm still forced to go through triage, despite explicitly requesting to see the doctor directly. This means wasting an entire day waiting for a potential callback. Their booking system is entirely inflexible - it's a strict same-day, first-come-first-served approach. The early morning appointments that were once available have seemingly disappeared completely. The entire ordeal has become so complicated that I've been postponing medical consultations, and as a result, my health is deteriorating.
I switched to this medical practice a couple of years back, and I couldn't be more impressed. The staff genuinely listen to patients and provide comprehensive explanations for everything. Their..
Jubilee Medical Centre
Jason B.
Completely unacceptable terrible front desk staff, terrible navigation system. When you inquire about a health concern, they resort to searching Google - utterly pathetic and unprofessional.
Jubilee Medical Centre
Gillian P.
Visited the medical facility recently and was greeted by a delightful front desk staff member. I'm considering becoming a patient here, but I'm concerned about the online system. My primary worry is..
Jubilee Medical Centre
Michelle D.
I am becoming increasingly exasperated with this surgery's communication. Every time I call, I'm met with silence and my consultations have gone completely unanswered. I've reached my absolute limit..
Jubilee Medical Centre
Janet K.
My child is struggling with mental health and experiencing low spirits. He completed an e-consultation on Tuesday and was informed someone would contact him on Wednesday. No call came, so he had to..
Jubilee Medical Centre
mike c.
Exceptional medical professionals who consistently provide top-notch care. The front desk staff are consistently friendly and accommodating. Truly outstanding healthcare experience.
Jubilee Medical Centre
Paula B.
I've been seeing this medical practice for nearly three decades without any issues. Recently, I've experienced some health challenges over the past fortnight, and the care I've received has been..
Jubilee Medical Centre
Jennifer M.
Unable to schedule a visit for my kid, impossible to access online consultation, what a complete mockery of healthcare service!
Jubilee Medical Centre
Ben C.
I rarely give a 1-star review, so this deserves your attention. In my two years here, not a single query has been correctly addressed by admin or reception. I'm consistently dismissed, given..
Jubilee Medical Centre
Viki D.
I submitted my prescription on Sunday, expecting to pick it up by Wednesday. When I arrived on Thursday, they told me to return on Friday. By then, I had already exhausted my existing medication..
Jubilee Medical Centre
Grace J.
This medical practice demonstrates a complete lack of patient compassion and should be entirely avoided. The office manager stands out as especially unprofessional and discourteous.
Jubilee Medical Centre
Rachel K.
Regrettably, I'm compelled to award this establishment a single star due to its continuous decline in service. For three consecutive days, I've attempted to secure an appointment or phone..
Jubilee Medical Centre
Sadia M.
I arrived at the clinic struggling with breathing difficulties, and the care I received was exceptional. The staff were attentive, thoroughly examined me, and provided treatment. This medical..
Jubilee Medical Centre
Jamie D.
Absolutely dreadful medical practice. Getting face-to-face time with a physician has become incredibly rare. They're obsessed with digital consultations that completely fail to meet patient needs...
Jubilee Medical Centre
Carl A.
Truly exceptional service with incredibly welcoming and supportive reception staff. The medical professionals at this center are top-notch - definitely the finest in Liverpool. I can confidently say..
Jubilee Medical Centre
Miriam L.
After being with a different local practice for almost four decades, I switched to this surgery and couldn't be happier. The service has been top-notch, and despite the challenges facing NHS..
Jubilee Medical Centre
Ronnie S.
Scheduling website claims to offer online booking, yet consistently lacks any available time slots for appointments.
Jubilee Medical Centre
jimmy c.
A big thank you to Claire for efficiently resolving the confusion surrounding my recurring medication order. Appreciation James Catterall
Jubilee Medical Centre
Gaynor J.
I phoned the company early in the morning and endured a lengthy wait with 12 other callers, spending 38 minutes on hold only to be promised a return call. I clearly explained that my job prevents me..
Jubilee Medical Centre
k C.
Endless waiting on hold, only to receive a terrible diagnostic link that invariably recommends hospital emergency care! Upon arriving at the clinic, the staff demonstrate zero professionalism,..
Jubilee Medical Centre
Anne S.