JC

Jane C. one year ago • From Google

Rating

Poor

Frustrating booking system fails miserably again

I regret to share a negative experience. During the online booking process, I was queried about unavailable time slots, yet the confirmed appointment directly conflicted with my explicitly stated unavailability. This recurring issue has frustrated me previously. My attempts to modify the booking online have been consistently thwarted by system messages indicating the booking platform is unavailable - today, ironically, it will supposedly reopen at closing time. Consequently, I'm now unable to adjust my reservation before the scheduled date, which means I'll likely miss the appointment, and another week will pass while I struggle to schedule effectively.

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