AA

Anita A. 6 years ago • From Google

Rating

Bad

Frustrating booking system for a sick child

The scheduling approach of "ring us back tomorrow at 8:30am" is utterly frustrating and could easily push anyone to their breaking point. This method is completely ineffective. It's challenging enough to find a moment to make a call, let alone having to repeat the process multiple times. Their online platform is equally ridiculous, permitting bookings only one day in advance. Absolutely futile! Throughout my young daughter's medical situation last autumn, I consulted three separate physicians who each provided conflicting diagnoses and treatment plans. Regrettably, Highgate Group Practice epitomizes the fundamental problems within the NHS. However, I must acknowledge that Dr's Gandhi and Cole are truly exceptional!

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