JB

John B. 5 years ago • From Google

Rating

Bad

Frustrating booking system ruins great medical practice

I attempted to schedule an appointment at 9:01 AM, only to be informed that all slots for the day were already filled. This scenario is frustratingly familiar, which is particularly disappointing since both my wife and I have exceptional physicians. Their practice appears to be structured in a way that creates significant barriers to accessing care. The reception staff consistently redirect patients, essentially telling them to try again later. What's the purpose of maintaining a medical practice if every single phone call results in being told to call back? The inevitable outcome seems to be perpetually failing to see a doctor!

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