ML

Mark L. 6 years ago • From Google

Rating

Average

Frustrating booking system ruins healthcare experience

Their appointment scheduling process is incredibly outdated, requiring patients to call early each morning for next-day slots. They won't allow advance bookings, yet provide surgical services in Lechampton! For a non-urgent matter, it should be possible to plan ahead and reduce current system strain. It's absolutely ridiculous. To make matters worse, their phone system forces you to endure over a minute of rambling pre-recorded instructions. Once you actually manage to see a GP at Stoke Road, the medical care is excellent. The challenge is navigating their frustratingly complex booking procedure.

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