MM

Monster7811 M. 3 years ago • From Google

Rating

Bad

Frustrating call back system wastes patients time

I called the surgery at 8:00 AM, and by 8:04 AM, I was already in a queue. I was offered a callback option, which I accepted. However, at 8:11 AM, the receptionist informed me that no appointments were available. When I mentioned that I had called at 8:00 AM, she apologetically stated that by choosing the callback, I had forfeited my place in line. I'm left wondering about the purpose of such a callback system if it ultimately prevents patients from securing an appointment.

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