Birchington Medical Centre
JC
John C. 4 years ago • From Google
Bad
An absolutely dreadful interaction with the medical practice. On a Thursday afternoon, I contacted the surgery regarding a sensitive medical concern, needing an appointment before traveling to visit a terminally ill relative in Scotland. When speaking with the initial receptionist, I learned the next available slot was March 26th. Despite explaining my travel constraints, she adamantly refused to book the appointment, insisting I call back the next morning at 8am for a same-day slot - which was impossible given my 10am departure. Her polite yet unyielding approach was frustrating. Calling from Scotland, I encountered an even more challenging representative - a condescending, aggressive individual who immediately dismissed my request. Upon hearing I was calling from Scotland, she curtly declared I must register with a Scottish doctor. She consistently talked over me, preventing me from explaining my imminent return to Birchington. When I attempted to assert myself, she claimed I was being confrontational and abruptly terminated the call. To be clear, I only raised my voice in response to her patronizing, bullying demeanor. She seemed to believe her position granted her absolute authority, with no room for discussion or understanding. I intend to escalate this complaint, though I'm skeptical of any meaningful resolution. I suspect the staff will protect their own, and she'll retain her position despite her inappropriate conduct. Ultimately, I remain without a medical appointment, and my health condition continues unaddressed.
Paul (.