JF

Jessica F. 6 years ago • From Google

Rating

Bad

Frustrating care after 18 years here

I've been a patient at this surgery for 18 years, since its time on Denmark Rd, and it has become absolutely dreadful. The staff's rudeness is so extreme that I'm discouraged from even calling to book an appointment, and when I do call, I'm made to feel like a nuisance. They persistently push patients towards an online booking system that never shows availability for my specific GP. While they offer alternative appointments with temporary doctors, this is incredibly disruptive for someone with complex medical needs. The constant changing of GPs - four times in three years - means there's no continuity of care. Getting an appointment with your registered GP can take up to six weeks. The reception area is chaotic, with patient confidentiality seemingly disregarded as personal information is loudly shared. The staff are consistently unwelcoming, appearing disinterested and discourteous most of the time. Regarding medical staff, there are barely any competent doctors remaining. Most have departed or are virtually impossible to schedule with. The surgery's leadership is failing patients spectacularly, and the decline is so significant that recovery seems improbable. Consultations feel rushed, and for patients with extensive medical histories, obtaining comprehensive care is nearly impossible. With profound disappointment, I cannot recommend this surgery to anyone and am actively seeking alternative practices. This is particularly heartbreaking, as this surgery was once renowned for exceptional patient care.

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