JN

Julia N. 2 years ago • From Google

Rating

Poor

Frustrating Care After a Decade of Visits

I've been with this medical practice for over a decade, and the experience is inconsistent. Some physicians are attentive, but others seem rushed, leaving you uncertain about addressing all your health concerns before time expires. You're often advised to schedule another appointment. Their phone system is equally frustrating - when you're around the fifth caller in the queue, there's a chance you'll be disconnected. When I registered my newborn, they promised a follow-up call to confirm the process and schedule a standard check-up, but that never materialized. Multiple times, I've been assured of a scheduled doctor's consultation, only to be left waiting with no communication. This means repeating the entire scheduling process the next day, with absolutely no explanation for the previous missed appointment. The lack of communication and reliability is incredibly disappointing.

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