Bousfield Health Centre

The surgery is an absolute farce I have an overwhelming number of grievances that cannot be fully articulated. I have repeatedly contacted the practice manager, out of professional courtesy, to..

Absolutely dreadful surgical experience with constantly changing doctors who show zero empathy. During my visit, I was informed that they could only address a single concern due to the extremely..

I am utterly speechless about the appalling quality of this medical practice! Despite the pandemic's impact on healthcare, this surgery absolutely must be shut down. My son has incredibly complex..

Exceptional service that truly exceeded my expectations.

I recently got my covid vaccine on January 20th at this medical facility, and I must say the entire experience was outstanding. Every staff member provided incredible care and service from beginning..

The reception services at this medical practice are utterly disorganized and incompetent. On one occasion, I was informed that appointments could only be made by phone. When I called another time, I..

I recently went to their facility for my first covid vaccination. From the moment I arrived at the entrance, everything was handled with utmost professionalism, right through to my interaction with..

After almost 60 minutes, I'm still on hold, attempting to assist my elderly grandmother who is critically ill. Earlier today, she personally contacted the clinic and was informed by a receptionist..

Exceptional front desk staff Louise goes above and beyond. No request is too challenging. Consistently professional and empathetic. Grateful for her help in securing my prescription from a..

I want to express my gratitude to the exceptional team at Bousfield Surgery for their outstanding and efficient administration of the COVID-19 vaccine today. Your professionalism was truly..

It's always a challenge to schedule an appointment, with callbacks pushed to the next day or only available during early morning hours when lines are jammed and impossible to reach. The e.consult..

Bousfield has experienced some challenges recently, but they've made significant improvements over the past few months. Their new phone system allows for callback when you're next in line, which is..

Absolutely the most dreadful surgical experience possible. I'm seriously considering relocating because I can't tolerate this treatment. I wasted more than 60 minutes on hold, only to be dismissed..

Goodness, I attempted to order my prescriptions and had to make multiple phone calls. The surgery's online information stated their hours are from 8am to 6pm. When I called the surgery, I..

Utterly appalling experience. Arrived slightly behind schedule and was completely ignored, with no one in sight. Staff claimed they were overwhelmed and rudely directed me to call 111 after 6pm,..

Disorganized medical practice. Discourteous and inept personnel. Physician consistently absent. Operates numerous clinics. Staff universally underachieving. Clearly focused solely on financial gain...

Terrible service from the front desk staff who desperately need to be fired. I waited endlessly in the first position of the queue, and they took half an hour to pick up the phone. Not only did they..

£50 charged for a document processed eight weeks behind schedule, arriving just two days prior to Christmas! The form, spanning merely four sentences, vaguely referenced medical consultations from..

Since the founding physicians departed, this medical facility has experienced a significant decline in quality. The newly implemented triage approach is utterly ineffective, and their phone..

If you're seeking a medical consultation, prescription refill, or mental health support, be prepared to schedule at least a month ahead - and even then, your chances are slim. Their communication is..