CC

Clive C. 2 years ago • From Google

Rating

Bad

Frustrating clinic with unhelpful staff and impossible booking

The medical service itself is acceptable when you finally get to speak with a physician. However, the process of scheduling an appointment is incredibly frustrating. Booking slots are essentially limited to 8am weekday mornings, when everyone is simultaneously trying to secure a time, meaning if you're not lightning-fast, you'll miss out. Alternatively, you're looking at appointment wait times exceeding three weeks. Moreover, once you actually manage to secure an appointment, the reception staff appear utterly miserable - as if serving a prison sentence - and treat patients with complete contempt, regardless of how friendly or pleasant you are. To those staff members: if interacting with people who need assistance is so unbearable, you're absolutely in the wrong professional field! Having worked in emergency services myself, I know this behavior is completely unprofessional and unacceptable when dealing with the public. If I weren't restricted by my geographical location, I would absolutely avoid this practice entirely. It's truly disappointing that a zero-star rating isn't an option.

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