Bousfield Health Centre

I am utterly speechless about the appalling quality of this medical practice! Despite the pandemic's impact on healthcare, this surgery absolutely must be shut down. My son has incredibly complex..

Absolutely dreadful surgical experience with constantly changing doctors who show zero empathy. During my visit, I was informed that they could only address a single concern due to the extremely..

Terrible service from the front desk staff who desperately need to be fired. I waited endlessly in the first position of the queue, and they took half an hour to pick up the phone. Not only did they..

I've encountered challenges with this medical practice before, and despite assurances that past problems would be resolved, I proceeded. However, today marks the breaking point for me as a caregiver..

It's always a challenge to schedule an appointment, with callbacks pushed to the next day or only available during early morning hours when lines are jammed and impossible to reach. The e.consult..

Absolutely the most dreadful surgical experience possible. I'm seriously considering relocating because I can't tolerate this treatment. I wasted more than 60 minutes on hold, only to be dismissed..

The front desk staff appear completely detached from patients, demonstrating a striking absence of compassion. The physicians similarly fail to provide the level of attentive and considerate care..

A complete disaster of a medical facility. Patient care is clearly not their priority. The doctors are perpetually absent, the front desk staff are unhelpful and dismissive, and they consistently..

After almost 60 minutes, I'm still on hold, attempting to assist my elderly grandmother who is critically ill. Earlier today, she personally contacted the clinic and was informed by a receptionist..

I submitted confidential documents to reception in March for a taxi medical and endured a six-month wait with zero communication. Their phone lines are perpetually unresponsive, so I visited in..

Exceptional front desk staff Louise goes above and beyond. No request is too challenging. Consistently professional and empathetic. Grateful for her help in securing my prescription from a..

I want to express my gratitude to the exceptional team at Bousfield Surgery for their outstanding and efficient administration of the COVID-19 vaccine today. Your professionalism was truly..

I recently went to their facility for my first covid vaccination. From the moment I arrived at the entrance, everything was handled with utmost professionalism, right through to my interaction with..

If you're seeking a medical consultation, prescription refill, or mental health support, be prepared to schedule at least a month ahead - and even then, your chances are slim. Their communication is..

I recently got my covid vaccine on January 20th at this medical facility, and I must say the entire experience was outstanding. Every staff member provided incredible care and service from beginning..

The surgery is an absolute farce I have an overwhelming number of grievances that cannot be fully articulated. I have repeatedly contacted the practice manager, out of professional courtesy, to..

Although I understand the importance of Covid vaccinations, the current process for interacting with reception staff needs significant improvement. The vaccination site's 'greeter' is routing people..

The reception services at this medical practice are utterly disorganized and incompetent. On one occasion, I was informed that appointments could only be made by phone. When I called another time, I..

Sharon stands out as an exceptional receptionist, truly unparalleled in her dedication. She approaches every task with remarkable enthusiasm and never seems fazed by any request or challenge that..

Always stuck on hold, even when there's barely anyone waiting. Diabetes-related paperwork keeps getting delayed. They seem to deflect responsibility. A truly frustrating medical office experience.