CC

Corinne C. 4 years ago • From Google

Rating

Poor

Frustrating communication and endless waiting times

The practice has transitioned to an e-consult system, supposedly simplifying direct communication. However, this morning I've spent over 40 minutes on two separate calls waiting to reach reception, with no indication of queue length. I've additionally contacted the administration team and left three messages as instructed over the past day, yet no one has returned my calls. After completing an e-consult form, I received an email stating a response will come by January 10th!!! Unfortunately, the surgery is clearly struggling to effectively implement and manage this new technological approach to patient interactions.

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