JG

Jackie G. 4 years ago • From Google

Rating

Poor

Frustrating communication limits patient support experience

Despite my two-star rating, my low score primarily stems from communication challenges. I'm fine with reasonable phone wait times, and I appreciate the context of busy staff. However, the current situation is increasingly problematic, with an automated message consistently blocking patient contact. I've made repeated attempts throughout each day to reach someone, only to be disconnected and instructed to try again later. This experience is incredibly exasperating and demonstrates a significant breakdown in patient support and accessibility.

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