Ashby Turn Primary Care Partners

Would rate lower if possible. The service has been deeply disappointing. This morning, for instance, the lines opened at 8am to book same-day appointments. I have attempted to call many times and..

Called up today and when I explained my concern, I was met with laughter and then told it was fine. The person I spoke with then became short with me, apparently due to having difficulty hearing me...

Obtaining an appointment can feel like an extremely difficult task, with success rates that seem comparable to winning the lottery. Like many practices, this surgery appears to have expanded its..

The reception staff often make you feel like a burden when attempting to schedule an appointment. On one occasion, booking was suggested to be inappropriate with redirection to emergency services,..

Outstanding Experience The practice provided exceptional care and support throughout my visit. The team demonstrated professionalism and attentiveness, making the appointment straightforward and..

Extremely pleased with the experience provided. The team responded promptly to my inquiry and arranged a subsequent appointment to address my concerns. I would certainly recommend and return to this..

My son received excellent care at this practice. Appointments were consistently available whenever required.

Disappointing interactions with reception management. Limited front desk coverage. Challenges with phone accessibility. Difficulty obtaining appointments, along with lengthy waits to see the..

Deeply concerning experience. After relocating several months ago, we attended three appointments, each resulting in difficulties for my family members. The first visit resulted in a prescription..

I am puzzled by the low ratings this practice receives. I have multiple health conditions including substance use recovery and mental health challenges. Since registering here, I have achieved my..

Most of the team are very helpful and respond promptly to appointment requests. The clinical staff are pleasant and approachable. My only concern is regarding the appointment request process. When a..

The reception team came across as unwelcoming and dismissive, both during phone calls and in-person visits. They did not appear to take concerns seriously or provide any meaningful assistance.

An excellently resourced medical practice with a particularly attentive front desk team who consistently deliver friendly service and efficiently address patient requirements.

Some members of the reception team came across as unhelpful and discourteous during my interactions with them. I was seeking assistance for a family member and repeatedly encountered the same..

I recently used the online appointment booking system. While this approach may not suit everyone, I was pleasantly surprised to receive a response within just a few minutes of submitting my request,..

The staff members displayed an unhelpful demeanor and appeared indifferent to the needs of patients facing genuine difficulties. The overall experience suggested a lack of genuine care or..

Really pleased with the updated appointment system. It's straightforward to navigate and I've consistently received a callback followed by a confirmed booking. This approach is far more convenient..

I had reservations about the new online appointment system and expected it to be frustrating, but I was genuinely impressed by how well it functioned. The process was straightforward—I was able to..

Earlier in the year I attended with severe breathing difficulties, swallowing problems and speech issues. I was experiencing continuous vomiting and had lost significant physical strength. Despite..

Extremely disappointing experience with the appointment system. As someone managing a chronic respiratory condition for several years, I attempted to book an urgent appointment today without..