DR

Desert R. 4 years ago • From Google

Rating

Bad

Frustrating communication with unhelpful customer service

I've had two frustrating interactions with an aggressive female representative who speaks with a non-native English accent. The first incident occurred several weeks back about a prescription renewal, and today she called me directly seeking to speak with my partner. When I tried explaining that I couldn't immediately locate her contact details, she appeared completely uncomprehending. I strongly recommend that management send this employee to a customer communication training program or something comparable to improve her interpersonal skills.

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