Tulasi Medical Centre (Bennetts Castle Lane)

Completely absurd. I attempted to schedule an appointment via the patient access app and secured a phone consultation. The day after the scheduled date, I received a message indicating it was booked..

I'd rate them zero stars if I could. When you call with an urgent matter at 8 AM, they can't provide urgent care until Monday. The receptionists are dismissive and act like they're medical experts...

These people are absolutely terrible. They disconnect calls while I'm waiting in queue, and their signal quality is incredibly poor.

Subpar Service. Unacceptable Waiting Times and Patient Disrespect My recent visit to Tulasi Medical Centre was a deeply frustrating experience that highlighted significant shortcomings in their..

The medical facility in question demonstrates a severe lack of commitment to patient welfare. Their reception area, in particular, stands out as exceptionally poor, possibly the most subpar I've..

I'm trying to schedule an online appointment, but the website seems completely non-functional. Every single time I attempt to book a slot, there are zero visible available times. It's like they're..

Steer clear of this medical practice! Ever since Tulasi replaced Dr Moughal, the quality of service has plummeted. I called precisely at 8am and was left waiting with 32 patients ahead of me, only..

I'm deeply dissatisfied with my interactions at Tulasi Medical Center. Throughout this week, starting Monday, I've made repeated call attempts, all of which have been summarily dismissed without any..

Called to schedule an appointment and was informed they had no availability. When I asked if there were truly no slots at all, they suggested I call daily to check for potential openings. This is..

Attempted to schedule an appointment for three consecutive days, spending an hour on hold each morning, only to be repeatedly told they're at capacity. It's frustrating that they lack an alternative..

Can never secure a consultation at this clinic. Constantly forced to trek long distances to alternative general practitioners. Their operational approach is questionable. Urgent leadership..

The situation has definitely gotten better. I can now successfully connect through the phone during morning hours and have the ability to schedule appointments without issues.

During a challenging period following my father's passing, the life insurance provider was demanding medical documentation, which added to our emotional burden. However, the Practice Secretary was..

Absolutely dreadful medical facility with incompetent staff and a complete lack of professional care. The entire experience was frustrating and made me feel like I was an inconvenience rather than a..

The staff at the reception and the doctors are excellent and genuinely committed to providing care. However, there's one young, newly arrived physician named Catrina who was extremely discourteous..

I had a remarkable experience at Tulasi Medical Centre recently, which brought back memories of a life-changing encounter from January 2023. During my ECG appointment, I was fortunate to meet Ela, a..

Customer service was extremely disappointing. I repeatedly tried contacting them with no success, unable to communicate my potential tardiness. Arriving just shy of 5 minutes late, I stood waiting..

I've encountered an utterly disappointing medical facility. Never before have I come across such a subpar general practice. My interactions with their front desk staff, both yesterday and mere..

Over the course of nearly half a century, I've been a patient at this medical practice and its two predecessors. Throughout these 46 years, I can genuinely attest to receiving nothing short of..

Total disappointment and financial drain. I was left waiting on hold from 8:00 am until 8:42 am, and when someone finally answered, their response was "no appointments available today, we're fully..