EF

Emma F. 5 years ago • From Google

Rating

Bad

Frustrating customer service with endless phone woes

Got stuck on hold for more than 40 minutes on two separate occasions today, which I could tolerate, but the frustrating part was that both times when I finally connected with a representative, they abruptly ended the call. My sole intention was to cancel a telehealth medical appointment so another patient could utilize the slot since I no longer require it. Now it seems I'm left with no choice but to wait for the doctor to contact me.

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