Shakespeare Road Medical Practice

Absolutely dreadful. This medical practice is the most incompetent I've ever encountered. I requested blood tests for my child in January, and now, two months later, I'm still without any results...

After years of frustration, I'm reducing my rating to the lowest possible. If zero stars were an option, I'd choose it. Switching to a new general practice after seven long years has been..

I've utilized the E-Consult service three times, and each instance failed to receive a timely reply as promised. Consequently, I'm forced to endure an exasperating wait in a phone queue exceeding..

Utterly frustrated 😞. Nearly a month has passed since I submitted my surgery registration, and they've yet to handle it. I've reached out by phone twice, and each time they claim they can't locate..

Completely disorganized and utterly useless, They boast about welcoming new patients, yet they can't even provide adequate support for those already enrolled! Their service is a complete..

Incredibly grateful for the outstanding support in assisting my mother today. The team was incredibly quick and professional!!

Can't even schedule a basic appointment... I'm returning to my previous doctor, who actually shows genuine concern for their patients.

Despite being the first caller in line, I endured an excruciating 8-minute wait with no representative answering my call.

Comprehensive inquiries were addressed, and I was given ample time without feeling pressured.

Leigh is an absolute pro at drawing blood - the most skilled and considerate phlebotomist I've encountered. She manages to find a vein smoothly and painlessly, and her bedside manner is wonderfully..

Consistent bullying and disrespect of my husband/carer and myself. Continually delaying and taunting using my prescribed medications to effectively blackmail me into having tests and treatments I do..

Absolutely dreadful medical clinic in the Basingstoke area. I strongly advise everyone to steer clear of this healthcare provider 🙏

started phoning at 10 reached them by 1115 then informed would return call calls again at 245 again told they'd call back nothing now too late as office shut for 3 days what a complete disaster..

Since leaving this review I've met with the manager twice. I believe there are clear communication gaps within the surgery, with locum doctors frequently changing. I hope improvements will come..

Exceptional physician with a warm demeanor and highly skilled approach - absolutely outstanding

During my blood draw today, a wonderful nurse named Leigh helped me feel incredibly relaxed, which was especially important since I typically get anxious about having blood taken due to my..

Barely felt the blood draw. An absolutely top-notch encounter.

Whenever I need medical assistance for my young child, I consistently receive a prompt response and can be seen by a healthcare professional within just 30 minutes. The e-consultation service has..

Not a single staff member seems to comprehend their documentation. My grandfather is critically unwell, and at every turn, they complicate both his and our family's circumstances. I'm attempting to..

I contacted the medical helpline on Tuesday, and they submitted a referral to the surgical department. They were supposed to reach out to me within six hours. However, no one made an effort to call,..