DS

David S. 3 years ago • From Google

Rating

Bad

Frustrating delay and poor communication with nhs

I was compelled to consult a physician for a definitive medical assessment - not serious enough for hospital admission, but urgent enough to warrant a GP visit. I completed an electronic form and was promised a callback by 6:30pm the following day, yet the call didn't arrive until 3pm the day after. When the doctor finally rang, they were working remotely and their phone connection was so poor that I had to terminate the call, unable to comprehend a single word. My subsequent attempt to reconnect was blocked by the receptionist, who insisted I wait for them to reinitiate contact - and I'm still waiting. The online booking system is completely non-functional; the NHS app restricts me to cervical testing through my specific surgery's recommended platform, and even then, it claims no availability whatsoever. These circumstances truly represent deeply concerning times.

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