LL

Luke L. 2 years ago • From Google

Rating

Bad

Frustrating delay at Charlotte Keel clinic

After struggling to connect via phone, I was promised a pharmacist would contact me that day. This commitment went unfulfilled. Consequently, I had to call again the following day (accumulating 2 hours of phone time and over a day's delay in response). Despite this, no doctor consultation occurred; instead, a receptionist claimed a doctor had 'reviewed my notes' and directed me to a specialized clinic. Due to the significant delay in providing this guidance, I missed the clinic's operating hours as the week had concluded. Now I'm forced to wait until Monday for assistance. Subsequently, I contacted NHS 111, described my symptoms, and they emphasized the urgent need for immediate medical consultation, promptly arranging a doctor's callback within 3 hours. The Charlotte keel team's lack of responsiveness and professional compassion was deeply troubling. Moving forward, I'll bypass their service and directly contact 111 for healthcare support.

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