GH

Gus H. 2 years ago • From Google

Rating

Bad

Frustrating delays and poor communication throughout

Getting in touch proved difficult. There were considerable delays throughout the entire process. The wait for an initial appointment extended to several weeks, after which I was referred to another provider. A follow-up appointment is now necessary as the initial approach was unsuccessful, and I'm facing another lengthy waiting period before being seen again.

Haxby and Wigginton Health Centre

2 years ago

Dear Mr Hughes Thank you for leaving your review regarding wait times for a GP appointment. We are sorry that we have not met your expectation in this regard. We work closely with Nimbuscare to offer more appointments to our patients hence you had been offered an appointment at Nimbuscare, however you may choose to opt out from this at the initial point of contact for an appointment. Our current estimated wait times for a GP appointment are 2-5 weeks and you may contact us if you feel your medical need has become more urgent whilst waiting by submitting an 'urgent appointment request' online form via this link https://access.klinik.co.uk/contact/haxby-group and this will be directed to the duty clinician for you to re-assess your clinical need. Kind Regards Piotr Patient Experience Team

Other reviews for Haxby and Wigginton Health Centre