EH

Elena H. one year ago • From Google

Rating

Bad

Frustrating delays with blood test appointments

Dear all, I am writing to convey my frustration and bewilderment regarding the substandard service I have encountered at your facility. Throughout February, I have endured numerous rescheduled blood test appointments, accompanied by countless phone calls that have yielded no satisfactory outcome. Most recently, a receptionist assured me of a callback with specific details, a promise that went unfulfilled. I consider this communication breakdown and administrative incompetence utterly unacceptable, particularly considering the substantial healthcare taxes I contribute. If this matter is not addressed expeditiously, I am prepared to escalate my grievance to relevant oversight bodies, including the NHS and Care Quality Commission.

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