KP

Kal P. one year ago • From Google

Rating

Bad

Frustrating doctor mix-up at local practice

My spouse scheduled a consultation for abdominal discomfort and specifically requested a female physician. Despite having three female doctors available, she was assigned a male doctor and proceeded with the appointment. Dr. Mohammed did not inform her about the necessity of conducting urine or blood tests. The following day, she visited the Emergency Department due to ongoing pain, where a urine test revealed a medical issue. She was advised that her original GP should have performed both urine and blood tests. Another appointment was booked, and she was again assigned the same male doctor (Dr. Mohammed). Consequently, my wife contacted the practice to inquire about this recurring situation and was subsequently apologized to by the surgery and provided with a female doctor. Throughout this process, I asked the receptionist Rachel to have the GP Practice manager, Victoria, contact me. After three days, I am still awaiting this promised phone call to lodge a complaint. Extremely unsatisfactory service.

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