NT

Nik T. one year ago • From Google

Rating

Bad

Frustrating doctors and confusing phone calls

Getting an appointment at this practice is a nightmare, with their online booking system being a real struggle. The constant rotation of doctors makes it challenging to see a consistent healthcare provider. Communication is frequently problematic, with staff often hard to understand on the phone. I've experienced a doctor who was incredibly sarcastic and unprofessional, coughing continuously during our call. Other physicians have been brusque and inconsistent, with contradictory advice from different staff members. The final straw was being informed about sensitive cancer test results by a receptionist, which felt completely inappropriate. I'm now extremely hesitant to contact the surgery and am seriously considering changing practices or seeking private healthcare. While some of the nursing staff are genuinely pleasant, the doctors are overwhelmingly disappointing - more misses than hits. The overall experience leaves me feeling frustrated and let down by their standard of care.

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