RG

R G. 5 years ago • From Google

Rating

Bad

Frustrating doctors fail to provide proper patient care

It's high time physicians stopped using receptionists as shields and actually engaged directly with their patients... Dental clinics manage it, hospitals do, pharmacies do... So why can't medical practices? My experience with this general practice has been thoroughly frustrating. Their telephone consultation approach is completely impractical. If you happen to miss their call, you're immediately bumped back to the end of the queue. This is incredibly challenging for individuals struggling with anxiety! What are people supposed to do if they're in the middle of their workday? Or working in essential frontline roles? Urgent improvements are needed. Your telephone appointment system is fundamentally flawed!

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