Park Medical Centre
Rebecca D. 2 years ago • From Google
Poor
Frustrating doctor's surgery with impossible appointment system
I've always found this practice somewhat adequate, with staff displaying basic courtesy, but securing an appointment is incredibly challenging. While this is common among medical practices, it seems particularly problematic here. Previously, I could resolve booking issues by speaking directly with reception, but that option is no longer available. I'm currently attempting to schedule a routine appointment referenced in an October letter—and I'm still struggling to do so. Their phone system directs non-urgent cases to book online or through their app, claiming they're only handling urgent calls. However, the app consistently shows no available appointments, regardless of when I check, and invariably redirects me back to phone booking. Frustrated, I eventually decided to wait on hold during what should be a quieter time (11am), knowing this might potentially delay care for those with genuine emergencies. After being told I was "first in queue" for 20 minutes, I ultimately gave up. The experience has been so disheartening that I've decided to change healthcare providers, as I have zero confidence in their ability to accommodate me during a genuine medical need.
Absolutely dreadful experience. Spending nearly an hour on hold, only to discover they have no available time slots. The personnel are consistently discourteous and provide minimal assistance.
Park Medical Centre
Dave R.
From the moment I registered with Park as my primary healthcare provider, the service has been nothing short of exceptional. Initially, when I was struggling with mental health challenges affecting..
Park Medical Centre
Jude F.
Securing a medical consultation here is an exercise in futility. You're faced with two equally frustrating options: either brave the early morning crowd, lining up at 8am with over 20 people ahead..
Park Medical Centre
Esther T.
I deeply appreciate the entire team for their exceptional care of my kids. We consistently receive the support we need, whether it's securing a timely appointment or getting guidance to locate the..
Park Medical Centre
Sarah B.
I recently attended a routine health screening appointment. The entire process, from making the booking through to arriving at the appointment, was straightforward and hassle-free. My appointment..
Park Medical Centre
Steve T.
Unquestionably the most incompetent medical facility I've encountered. Their digital consultation platform has been non-functional for an extended period (repeatedly providing misleading timelines..
Park Medical Centre
Michael T.
Outstanding medical practice. The entire team demonstrates helpfulness and warmth. Both I and my family members have consistently been seen without significant delays.
Park Medical Centre
Cheshire V.
Exceptional customer support, completely satisfied with the experience
Park Medical Centre
Peter R.
I arranged a phone consultation via my wife's interaction with a courteous and accommodating receptionist. The callback was prompt, and Dr. McLeod was professional and quickly processed a..
Park Medical Centre
Julie C.
I was quite satisfied with the care I received and the hospital referral that was arranged when it became necessary.
Park Medical Centre
William C.
Medical staff at the front desk completely failed to understand basic patient care. Their obstructive approach prevented me from accessing necessary healthcare services.
Park Medical Centre
Harry S.
The reception staff were extremely accommodating and managed to schedule a home consultation for me that same morning. I really appreciated the efficient service and support provided.
Park Medical Centre
Bill B.
Navigating this medical office feels like running a gauntlet, where successfully bypassing the front desk might just lead you to a physician who could potentially provide some assistance.
Park Medical Centre
Rob S.
The online scheduling capabilities of this practice fall short compared to other healthcare providers. It's astonishing that booking an appointment cannot be done digitally. In today's modern era,..
Park Medical Centre
ian s.
The practice is well structured and the team members were accommodating.
Park Medical Centre
Peter F.
We recently relocated to Chester and now reside in close proximity to the medical practice. The reception staff provided us with outstanding service, offering support and comfort during our initial..
Park Medical Centre
Courtney B.
The medical professionals here are wonderful, compassionate, and genuinely attentive to what patients share with them. I consistently request to see the same practitioners when bringing my child in,..
Park Medical Centre
The C.
Navigating the online prescription refill process continues to be a frustrating experience with constant system alterations and updates that disrupt the ease of reordering medications.
Park Medical Centre
Liz S.
Visited the surgery and found the team to be warm and welcoming. The appointment ran smoothly with minimal time spent waiting. Excellent experience overall.
Park Medical Centre
Niamh O.
Utterly appalling service. Consistently forced to endure lengthy 40-minute wait times just to interact with dismissive and condescending front desk staff who demand courtesy while showing none..
Park Medical Centre
Boom S.