Park Medical Centre
Rebecca D. 2 years ago • From Google
Poor
Frustrating doctor's surgery with impossible appointment system
I've always found this practice somewhat adequate, with staff displaying basic courtesy, but securing an appointment is incredibly challenging. While this is common among medical practices, it seems particularly problematic here. Previously, I could resolve booking issues by speaking directly with reception, but that option is no longer available. I'm currently attempting to schedule a routine appointment referenced in an October letter—and I'm still struggling to do so. Their phone system directs non-urgent cases to book online or through their app, claiming they're only handling urgent calls. However, the app consistently shows no available appointments, regardless of when I check, and invariably redirects me back to phone booking. Frustrated, I eventually decided to wait on hold during what should be a quieter time (11am), knowing this might potentially delay care for those with genuine emergencies. After being told I was "first in queue" for 20 minutes, I ultimately gave up. The experience has been so disheartening that I've decided to change healthcare providers, as I have zero confidence in their ability to accommodate me during a genuine medical need.
I've had multiple appointments at Park Medical Centre and have nothing but praise for their team. The reception staff are consistently professional, friendly, compassionate, and helpful. Whenever..
Park Medical Centre
Kay R.
I consistently have positive experiences at this practice. The recent updates to the online appointment system have improved efficiency. The surgery now provides early morning screening..
Park Medical Centre
Nay T.
Completely terrible service. Horrendous. Unscrupulous and indifferent. Utterly unreachable. They consistently fail to follow through on their promises. Scheduling an appointment is futile if you..
Park Medical Centre
Ruth N.
I was registered at this practice for many years until recently. I decided to transfer to another surgery because I felt extremely anxious during 2020, when I urgently required an appointment but..
Park Medical Centre
Steve H.
I've been informed that the sole method to schedule a consultation is by phone strictly between 8 and 9am on the same day. Anyone without telephone access during those precise hours is effectively..
Park Medical Centre
Mohammad H.
This establishment is utterly ridiculous. The phone receptionist leads you on a wild goose chase, and I'm desperately seeking guidance about my medication while enduring pain and losing work hours...
Park Medical Centre
John R.
The staff at the front desk displayed an unacceptable level of discourtesy, and I strongly advise against visiting this medical practice due to the disrespectful treatment I experienced. When I..
Park Medical Centre
Ian S.
Attempting to contact the medical practice proved to be an exercise in futility. I endured a lengthy wait in the queue for more than thirty minutes, only to be abruptly disconnected when someone..
Park Medical Centre
Liz S.
Visited the surgery and found the team to be warm and welcoming. The appointment ran smoothly with minimal time spent waiting. Excellent experience overall.
Park Medical Centre
Niamh O.
Utterly appalling service. Consistently forced to endure lengthy 40-minute wait times just to interact with dismissive and condescending front desk staff who demand courtesy while showing none..
Park Medical Centre
kelly l.
Extremely frustrated with this healthcare facility. It's impossible to schedule a consultation either through their front desk or via telephone communication.
Park Medical Centre
Andrew T.
Excellent medical practice. The team consistently provides accessible and courteous professional support.
Park Medical Centre
Michael T.
Outstanding medical practice. The entire team demonstrates helpfulness and warmth. Both I and my family members have consistently been seen without significant delays.
Park Medical Centre
Jude F.
Securing a medical consultation here is an exercise in futility. You're faced with two equally frustrating options: either brave the early morning crowd, lining up at 8am with over 20 people ahead..
Park Medical Centre
Ryan J.
I haven't visited this medical facility many times, but my single encounter was outstanding. I consulted with Dr Blacklock, who struck me as an exceptionally intelligent physician. I would..
Park Medical Centre
Sarah J.
I've been registered with this medical practice my entire life and have never written a review before. However, the quality of service has dramatically deteriorated in recent years. Securing an..
Park Medical Centre
David L.
On Thursday, I endured a frustrating 30-minute wait to speak with reception, who advised me to consult an optician for my eye issue. The optician promised a same-day appointment and sent me a text..
Park Medical Centre
Dave R.
From the moment I registered with Park as my primary healthcare provider, the service has been nothing short of exceptional. Initially, when I was struggling with mental health challenges affecting..
Park Medical Centre
Tom W.
We attended an early morning appointment and waited approximately thirty minutes without any updates or explanation. When we inquired about the delay, the receptionist provided a brief timeframe..
Park Medical Centre
Pandy B.
Consistently supportive and solution-focused.
Park Medical Centre
steve s.