BB

Brian B. 2 years ago • From Google

Rating

Bad

Frustrating doctors who never want to help

No possibility of booking an appointment ahead of time, they exclusively offer same-day slots that you can only secure by calling at 8am and being among the first to reach their reception. Completely unhelpful when faced with non-standard situations. Given their apparent lack of concern for patient welfare, they hardly deserve the title of medical professionals. Visited the practice following an email, still no appointment available. Doctor claimed he would call to diagnose, seemingly expecting to perform a miraculous phone-based assessment. Doctors seemingly indifferent to patient needs. Suggested I find alternative medical care if dissatisfied. Sent me a message about a flu jab, but I'll decline. They only want to see patients when it suits their agenda. Extremely poor service. Perpetually unable to secure an appointment. Haven't actually consulted a GP here in three years. Received a call on 08/01/2024 at 8am from a receptionist regarding my review, insisting their protocol requires calling by 8:30am daily. She claimed a doctor would contact me, even after I expressed my intention to transfer to another practice. Received a call at 12pm from a Brompton surgery doctor questioning my initial contact. I explained the receptionist had initiated the call. Despite my decision to change providers, she persisted in claiming responsibility for my care, offering a 3:15pm appointment for potential hospital referrals. I declined, stating it was too late to demonstrate genuine concern after receiving a negative review. This practice remains trapped in outdated COVID-19 protocols, showing complete disregard for patients unable to call precisely at 8:30am.

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