AA

Asharib A. 2 years ago • From Google

Rating

Bad

Frustrating experience at Dr. Cali's clinic

I had a rather disappointing experience at this medical practice. After waiting two weeks for an appointment, I arrived just four minutes past the scheduled time. To my dismay, Dr. Cali adamantly refused to see me, citing a strict policy that allows for a 10-minute grace period before cancellation. The receptionist seemed ill-informed and unable to offer any assistance or explanation. The situation in the reception area was chaotic, with a long queue of patients waiting to check in. Even those with appointments were forced to endure a tedious 20-minute wait simply to announce their arrival. The overall inefficiency and lack of consideration for patients' time left me feeling frustrated and undervalued. This practice's rigid adherence to rules, coupled with poor organization, creates an environment that is far from patient-friendly.

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