LB

Laura B. 3 years ago • From Google

Rating

Bad

Frustrating experience with doctor's appointment

After weeks of persistent attempts, I finally secured a telephone appointment with the clinic. However, the scheduled 2:30 PM call never materialized. When I inquired, they postponed it to after 3:30 PM. Despite having my phone on high volume and connected to my watch, I somehow missed their call at 15:26 - it didn't even register a ring or vibration. Upon contacting the surgery, I was informed of their two-attempt policy. Despite having a 5 PM nurse appointment, the receptionist initially claimed no availability until after the 16th due to the doctor's full schedule. After expressing my frustration, they miraculously found a slot for Thursday. This experience has been utterly disappointing, especially considering my 16-year loyalty to this practice. I'm now seriously considering switching to a different surgery and cannot, in good conscience, recommend their services to anyone.

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