Queens Road Surgery

After waiting an hour, they abruptly ended the call. Absolutely frustrating. If you receive a referral, follow up promptly. The front desk staff are pleasant, but the overall service is completely..

The procedure was straightforward and extremely welcoming. A special thanks to Ms. Belgrave. The only slight drawback was some individuals using their phones in the waiting room. Overall, the staff..

I've been attempting to reach customer service for what seems like an eternity. After patiently waiting an hour for a promised callback, I finally answered on the third ring, only to have them..

Extremely disappointing customer service. Regardless of the time you contact them, they consistently suggest calling at 8am for scheduling, but when you follow their advice, you're left waiting..

I reached out to my general practitioner's office to request a repeat prescription since the app was malfunctioning, following the pharmacy's recommendation. The reception staff responded with an..

I'd like to express my gratitude to Hafsa from QRS and acknowledge my initial nervousness during our phone conversation, which led me to doubt the information she shared. Ultimately, every detail..

Utterly frustrated and upset. As a full-time professional, securing a medical appointment at this practice seems impossible. Even when facing serious health concerns, I'm left struggling. Their app..

Received a lab report from this facility indicating a hepatitis POSITIVE result! Immediately sought verification from alternative medical centers and was incredibly relieved to learn I was actually..

I arrived with an urgent referral from another city's emergency department. This general practitioner delayed my hospital referral by a full month - absolutely ridiculous. I personally visited their..

Dr. Smith is absolutely phenomenal - I couldn't ask for a more compassionate healthcare provider. Their genuine concern for patient well-being truly sets them apart from other physicians I've..

The IT and administrative team have been exceptionally supportive throughout the procedure of linking my account to their new application (Evergreen) used for submitting medical-related inquiries.

Top-notch receptionist and surgical procedure, outstanding care, Welcoming

On June 21st, I had arranged to take a day off from work, but was abruptly informed of a cancellation just an hour prior to my scheduled appointment. When I tried to explain my urgent health..

Completely ineffective as a medical practice. Booking appointments is impossible, and on the rare occasion you secure one, the doctor simply searches online for answers. I'm perfectly capable of..

Unable to secure a medical consultation at this facility. Attempted to schedule an appointment but found zero physician availability. Extremely frustrating experience with no clear options for..

It's hardly shocking that issues arise with employees like Maisie managing customer grievances. The staff needs training on proper communication and respect — she clearly lacks the necessary..

Incredibly aggravating interaction with customer service. I dialed precisely at 8am to schedule a phone consultation, only to squander an entire day anticipating the call... ultimately, I was..

Updated review November 2024: After discontinuing their online consultation and prescription platform through DR iQ, this medical practice has become completely ineffective. Securing a prescription..

I visited on Thursday after calling on Wednesday, when they told me over the phone to come for a scan at 8 AM for the same day's appointment. I went with a 79-year-old, and they said they only work..

The medical staff at Queens Road Surgery are exceptional and consistently demonstrate extraordinary dedication. However, their administrative team and appointment scheduling are utterly inadequate...