AW

Anthony W. 7 years ago • From Google

Rating

Average

Frustrating experience with unhelpful medical practice

Been with the same physician for years, which is fantastic as you don't need to rehash your medical background since they know your history. However, I encountered an issue when they sent a letter attempting to transfer me to another doctor without any discussion, but I stood my ground and prevented that. There seems to be a problem with this medical practice - I'm uncertain if it stems from support staff, as many have a negative demeanor when you call. I must clarify that not all staff are unhelpful; some are incredibly supportive and kind. Today, I arrived for an early morning appointment only to be told I must see the duty doctor due to a significant health concern, but surprisingly, no duty doctor was actually available, with no explanation provided. I was sent home to await a phone call. The receptionist eventually rang and said the doctor wanted to see me but couldn't schedule an appointment until the 15th - over two weeks away - and not even with my regular physician. These are issues that desperately need addressing, such as ensuring a duty doctor is present during surgery hours. That's why I'm giving 3 stars, though it really deserves 2 stars, as existing major problems are now compounded by a stressful two-week wait that certainly won't improve my medical situation.

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