West Quay Medical Centre
LF
Logan F. one year ago • From Google
Bad
I've been battling multiple health issues for the past four days. Attempting to book an appointment at West Quay, I repeatedly encountered disconnected calls, which I understood given how busy GP practices can be. Due to intense pain, I reached out to 111, who conducted a nurse's medical assessment. The call handler suggested I visit my GP and mention the nurse's recommendation. They also advised that if the GP couldn't see me, I should call 111 again. Up to this point, everyone had been incredibly supportive. Upon arriving at West Quay, I explained my morning's unsuccessful appointment attempts. The receptionist was abrupt and essentially accused me of fabricating my story, claiming no record of missed calls. Unwilling to argue, I accepted I was dealing with someone lacking interpersonal skills. When I mentioned 111's instructions to arrange an appointment, my credibility was again challenged. The receptionist dismissively retorted, "They wouldn't say that." At this point, feeling unsupported, I decided to leave. I contacted 111 again, who continued to assist me. I was utterly shocked by the receptionist's treatment. While I recognize she might be overworked and exhausted, I didn't choose to become ill and was simply seeking help.
Susan G.