PP

Prwcreative P. 2 years ago • From Google

Rating

Poor

Frustrating experience with unhelpful medical staff

The medical staff are commendable once you manage to see them, but getting an appointment is incredibly challenging. The receptionist I just spoke with suggested going private if I'm dissatisfied, displaying a complete lack of compassion. I was instructed to call back the next morning at 8am, yet even after doing so, I remain without an appointment! They claim prompt treatment is crucial, but how can that be achieved when accessing care is nearly impossible? While a few receptionists are excellent, others are shockingly unprofessional and seem entirely unsuited to a healthcare environment. As a final note, if appointments aren't available before 8am, they shouldn't have a lengthy voicemail message (lasting 1½ minutes!) prompting patients to press 1 for appointments or call back later, supposedly when it's quieter at 3pm!

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