Mulgrave Road Surgery
Serena L. 4 years ago • From Google
Poor
Frustrating experience with unresponsive medical practice
The medical staff are exceptional, but accessing them is a significant challenge. I've been attempting to schedule an appointment for almost three weeks now. Following their precise instructions, I call exactly at 8:30 AM to secure the next available non-urgent slot, only to be left waiting on hold for half an hour. When the line finally starts ringing, it abruptly disconnects - a frustrating occurrence that has happened multiple times previously, which I've already reported. On the rare occasions I do manage to get through, I'm informed that all appointments have been booked. I've now sent two separate emails about these ongoing issues and have received absolutely no response whatsoever.
Dr O'Sullivan consistently provides compassionate, welcoming, and highly competent care. She genuinely demonstrates concern for my aging family member's health and overall welfare. The entire..
Mulgrave Road Surgery
Piali D.
I've been receiving treatment at this surgical practice for an extended period, and I'm generally able to schedule consultations when necessary.
Mulgrave Road Surgery
David H.
A score below 2 and it appears nobody is concerned. I've been a patient at this practice for approximately 14 years. Administrative processes have consistently been subpar. Regrettably, inadequate..
Mulgrave Road Surgery
natalie l.
Absolutely dreadful appointment scheduling Extremely frustrating attempting to secure a booking early in the morning, repeatedly failing and causing additional stress. I'm definitively going to find..
Mulgrave Road Surgery
Geraldini G.
I want to convey my deepest appreciation to Dr. Pardhanani and the wonderful staff at GP Mulgrave Road. The compassionate and attentive care provided for my mother has been absolutely remarkable...
Mulgrave Road Surgery
Deborah G.
When I contacted Mulgrave Road Surgery regarding my unwell Auntie who urgently needed a doctor's home visit, Lynn at reception was incredibly compassionate and professional. She listened attentively..
Mulgrave Road Surgery
Ruellen M.
Professional service with a slightly rushed approach, giving the impression of wanting to wrap up the interaction quickly
Mulgrave Road Surgery
Richard W.
I went to the medical facility with my health concern. Immediately, steps were taken to delve deeper into my issue. As per usual, I experienced top-tier care from the physician (Dr. Pardhanani on..
Mulgrave Road Surgery
Jill E.
I was genuinely surprised and appreciative when a physician contacted me shortly after my initial call to the medical practice. The doctor effectively addressed my worries regarding a dermatological..
Mulgrave Road Surgery
Joey S.
The front desk staff was absolutely absurd. I phoned ahead and was instructed to come to the clinic the following day. Upon arrival, the receptionist claimed I had no scheduled appointment. From..
Mulgrave Road Surgery
Moór C.
Completely unacceptable customer service. I'm definitely switching healthcare providers immediately.
Mulgrave Road Surgery
R J.
Prompt and responsive scheduling. I booked an appointment through their website and was able to get seen the very next day. Dr. Pardhanani demonstrated a welcoming demeanor and maintained a high..
Mulgrave Road Surgery
Chris W.
This medical facility used to be a residential property but has been transformed into a surgery with some appealing architectural features both externally and internally. There's wheelchair access..
Mulgrave Road Surgery
Ben A.
Staff at the front desk come across as abrupt and discourteous.
Mulgrave Road Surgery
Thu T.
During my recent visit to get my yearly vaccination and diabetes health assessment, I met with Practice Nurse Suzanne. The appointment was excellent. As always, Suzanne demonstrated her trademark..
Mulgrave Road Surgery
Anoushka E.
I contacted the office today to inquire about an appointment for my husband, and after enduring a lengthy wait on hold, I finally got the information I needed. However, the receptionist's demeanor..
Mulgrave Road Surgery
Heather P.
I want to express my heartfelt gratitude to Lynne, the receptionist at Mulgrave Road Surgery. I was incredibly anxious about receiving eye injections, but Lynne's compassionate approach and..
Mulgrave Road Surgery
Oluwaseun A.
The personnel here are absolutely delightful.
Mulgrave Road Surgery
Marjan T.
My consultation with Dr. Ajit was truly exceptional. He recommended an X-ray and shared instructional videos demonstrating therapeutic movements to assist me in alleviating my discomfort.
Mulgrave Road Surgery
Phoebe H.
Appalling treatment. Utterly contemptuous medical staff who completely disregard patient concerns. Steer clear at all costs!
Mulgrave Road Surgery
Susan S.