SL

Serena L. 4 years ago • From Google

Rating

Poor

Frustrating experience with unresponsive medical practice

The medical staff are exceptional, but accessing them is a significant challenge. I've been attempting to schedule an appointment for almost three weeks now. Following their precise instructions, I call exactly at 8:30 AM to secure the next available non-urgent slot, only to be left waiting on hold for half an hour. When the line finally starts ringing, it abruptly disconnects - a frustrating occurrence that has happened multiple times previously, which I've already reported. On the rare occasions I do manage to get through, I'm informed that all appointments have been booked. I've now sent two separate emails about these ongoing issues and have received absolutely no response whatsoever.

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