AA

Anita A. 2 years ago • From Google

Rating

Poor

Frustrating experience with unresponsive medical reception staff

I'm reluctantly awarding 2 stars because the medical professionals here (Dr Bal and Dr Nice are truly exceptional!!) but my experience this morning was incredibly frustrating. After 253 attempts and 45 minutes of constant engaged signals, I finally got through to Sophia (the receptionist), only to be told they're completely booked and I should call back tomorrow at 8am!! Unbelievable!! She didn't even inquire about my medical concern, simply instructing me to go to the emergency department if urgent or call 111. When I mentioned it was a sensitive women's health issue, she dismissively suggested I try again tomorrow. Upon explaining that I'm a carer with work responsibilities preventing me from calling during their limited window, she just repeated how overwhelmed they were. I'm utterly speechless. Apparently, I'm expected to just endure my potential health problem and hope it's not serious. It's absolutely appalling that despite calling from early morning, I cannot even secure a basic conversation with a GP. This is completely unacceptable healthcare service.

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