Bridgegate Medical Centre

I wish it were possible to give a lower rating, as that would better reflect my experience. Attempting to secure an appointment at this practice requires considerable patience and optimism. Booking..

I experienced significant difficulties with the customer service I received during a visit to the practice. Both the receptionist and a staff member from the back office who became involved..

I attempted to schedule an in-person appointment with a clinician rather than a telephone consultation, and I feel that the available options fall considerably short of what I would consider..

I would not recommend this practice and would suggest exploring other options if possible.

This is the medical practice that my family member attends, and I also know a few other people who are patients there! 😃 xx

Disappointing experience...I received a call last evening notifying me that a slot in a surgical procedure had opened up, which was welcome news given the lengthy waiting period beforehand. However,..

I was eventually able to speak with a couple of staff members at reception. I have been struggling with sleep difficulties for 2 years alongside other mental health challenges, including significant..

Consistently demonstrated a welcoming demeanor and provided valuable assistance throughout my visit.

Following on from my earlier feedback, I continue to await a minor procedure that was first discussed with my GP nine months ago. An appointment was scheduled for me last month, however it was..

Recently registered at this practice and have received excellent patient care from both the clinical staff and reception team. The service has been very professional and efficient throughout. 👏

I have relied on food bank assistance every month throughout 2025 and anticipate needing to do so again in the coming weeks. This situation has arisen because I feel that requests for documentation..

The standard of care appears to be declining progressively. Telephone appointment booking is not available. The online prescription renewal system is structured in a way that makes it easy to..

I would recommend seeking care at an alternative practice, as I did not feel confident in the level of service provided here.

Submitted an online form this morning to attempt booking an appointment and received a response offering a telephone consultation in three weeks' time with eight doctors available, though all..

I really appreciate my healthcare provider, however I feel the reception team could benefit from improvement. I was given an estimated wait time that was significantly shorter than what I actually..

I was extremely disappointed with my experience. The standard of care fell well short of my expectations. I submitted a written complaint that did not result in a satisfactory resolution. I was..

Extremely poor service experience. When attempting to book an appointment, I was instructed to call at 8am. I explained that I work full-time and cannot use my phone during work hours, but this..

I found my interaction with the reception staff to be quite disappointing. When I called to book an appointment for November, I was given a date in mid-December instead, which felt like an..

What use are the medical professionals when you cannot secure an appointment for an extended period?

I've noticed quite a few negative reviews, but I think it's important to consider that appointment wait times reflect prioritisation. Many people expect same-day access for minor issues like a runny..