St Catherines Health Centre
SR
Selma R. 2 years ago • From Google
Bad
I've been struggling to secure a medical consultation for weeks: St Cath's patients previously had to phone at 8am, enduring lengthy queues with slim chances of same-day booking, which completely deterred me from seeking GP care. When a new online booking system was introduced, I attempted to schedule an appointment but was rejected twice, being redirected to a specialist clinic. On my third attempt, I mentioned my previous consultation with Dr Dennis (an outstanding physician at the practice) who had recommended a follow-up. Surprisingly, I received a message confirming an appointment two days later at 08:45am, with instructions to call and reschedule if unavailable. I called to change the appointment, and the staff member confirmed its cancellation while instructing me to reschedule the next day. Ironically, I then received a text reminder for the supposedly cancelled appointment. Upon calling again, I was informed I couldn't reschedule and must submit a request ON THE EXACT DAY I can attend. This means potentially taking a day off work with no guarantee of securing an appointment, as the surgery claims they "don't book in advance" (despite having booked me without confirming my availability 🙄). It's no wonder more people are resorting to self-diagnosis and over-the-counter treatments, risking misunderstanding their symptoms, as obtaining a GP appointment has become practically impossible!
Craig S.