The Loxford Practice
AR
Anik R. one year ago • From Google
Bad
I've been dealing with this frustrating situation for four days now. Initially, I had a telephone appointment scheduled, and I waited patiently all day. Later, I received a message from the doctor claiming they had attempted to reach me. Truthfully, my home has excellent network coverage, and I've been registered with this GP service for nearly five years. When I tried to contact the receptionist, they dismissed my concerns, suggesting it was a problem with my network - which is utterly ridiculous. I even double-checked all my phone settings to be sure. Their solution? Simply rebook the appointment, as usual. Today, the same scenario unfolded. While I was casually scrolling on my phone, the GP called, only to drop the call within a second. I promptly called back, but they offered the same tired excuse. I've been suffering for four days, unable to even speak with a GP. What kind of world are we living in? It's high time you update your outdated systems immediately. I've successfully received all other official incoming calls - it's only the GP's calls that seem to mysteriously fail. This level of service is unacceptable, especially when patients are in need of medical attention.
paul S.