KC

Kemal C. 2 years ago • From Google

Rating

Bad

Frustrating gp phone queue every single morning

Incredibly frustrating experience with their lack of professionalism and inefficient scheduling. Every single time I attempt to book an appointment, they claim to be swamped. They instruct patients to call at 8am, but when I follow their guidance during weekdays, I consistently find myself in a lengthy queue - sometimes as far back as 10th or 20th in line. How can such extensive waiting occur first thing in the morning? On the rare occasions I finally reach a receptionist, their standard response is simply "no appointments available" and they direct me to try again the next day at 8am. This approach is completely unacceptable and demonstrates a total disregard for patient needs.

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