The Robert Darbishire Practice
MS
Mia S. 2 years ago • From Google
Bad
Some genuinely pleasant staff, but overall, this is undoubtedly the most inefficient and careless medical practice I've encountered. They botched my registration, which they eventually acknowledged and apologized for, but this error resulted in me missing two weeks of prescription medication. I received a callback to schedule a blood test, yet upon arriving for the appointment, it was never entered into their system. After completing the blood test later, I received extremely inconsistent information about the results. Using the online system, I requested a GP appointment about the blood test and received an email simply stating "your results are normal" with no offer of a follow-up consultation. When I called to seek more details, I discovered that some tests couldn't be conducted because the sample was compromised - which they hadn't communicated in the original email. Most critically, I found out they hadn't even tested what the GP originally intended - information I would have missed had I not made that phone call. The online system is unpredictable, sometimes helpful, other times providing vague and unhelpful responses. Typically, you can secure an appointment on the first or second attempt, which is reasonable given their patient volume, and while some GPs are competent, others are less so. Adequate for medication reviews, but for new health concerns, I would not recommend them. You must remain vigilant, or risk being overlooked entirely.
R T.