NO

Neve O. 10 months ago • From Google

Rating

Poor

Frustrating GP practice with long queues

Some decent doctors, but like many practices, a few seem solely motivated by money. Extremely long waits at reception, often with just one staff member. The receptionists can be pleasant, but a couple are discourteous. I noticed this practice was recently ranked among Bristol's 5 worst! Finding good GP services is challenging, so patients often tolerate subpar treatment. I was sent a text appointment, took a taxi despite having Long Covid and knee problems, only to discover it was an error! When I politely explained the wasted time and expense, Mr Tolpudd became aggressive and stormed off, acting as if I was at fault. He's a paramedic doing GP work - like several others who aren't true GPs. One doctor who was previously kind suddenly became hostile without reason, which was particularly unacceptable during a phone consultation about a serious issue. What an entitled group they are - no home visits, mostly part-time work, high salaries yet constant complaints. They seem to view patients as inconveniences, and the receptionists are equally dismissive.

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