Handsworth Wood Medical Centre

Incredibly long lines, and the front desk staff seems completely clueless. The check-in kiosk is broken, and there are no physician names displayed on any doors. This place is an absolute nightmare..

Your team demonstrated exceptional professionalism. The communication was top-notch. We recognize the challenges you face and deeply appreciate the incredible work you do.

The recently implemented system clearly requires refinement. I wonder if anyone ever reviews these recorded interactions. It seems quite apparent that the documentation would reveal how patients are..

Check-in kiosk was non-functional for a year and a half, with just a single staff member available at the front desk to assist customers.

This practice is terrible on almost all counts. Getting an appointment with any GP (even though there are 10) is almost impossible. Waiting times on the phone are upwards of 1.5 hours, often to no..

Persistent weak communication, disorganized approach, and absence of compassionate understanding.

Edit: Acknowledged the standard response from Frankie. The claim of heightened workload has been a recurring justification for the past six years. At 10 AM today, I received a message about a..

The medical practice has a mix of staff quality, but my experience was largely positive. Paula in Reception was exceptional - incredibly helpful, kind, and went out of her way to ensure my child..

The medical practice's level of care is absolutely abysmal. Choosing to register with this surgery could potentially compromise your well-being.

The customer service here is abysmal, and their professionalism is non-existent. The owner or manager, Raj, treats customers terribly. I strongly advise against visiting this place. They ruined my..

I visited Dr. Marco Branco at the medical clinic and was genuinely impressed by the exceptional care I received. I want to emphasize how attentive he was while listening to my medical concerns. He..

Unhelpful employees, terrible establishment, completely uncooperative. This business has no justification for its continued operation.

Staff are extremely unhelpful, impossible to get an appointment, and they show complete disregard for the needs of our local residents in the Handsworth and Handsworth Wood area.

This general practitioner is the worst in the entire UK. They put you on hold for over 30 minutes and then make you wait an additional hour without scheduling an appointment. As a result, we are..

I believed I was officially enrolled with a doctor at this medical center, so when I request a medication and it's approved by a physician, what right does the pharmacist have to refuse my..

Terrible surgical procedure with an extremely negative outcome for me personally

I underwent an immigration TB test at this clinic and was thoroughly impressed. Hernam stood out as exceptionally supportive. She diligently searched for earlier time slots and successfully secured..

Zero stars, completely dissatisfied with their service. I've been attempting to schedule an appointment for weeks and finally got one last week for today, May 29th, 2025. I specifically requested..

Utterly appalling service I encountered during a simple blood test follow-up. Initially, I spent over two hours on hold, only to be abruptly disconnected. After visiting the clinic, I managed to..

I spent two uninterrupted hours on hold, watching my position in the queue slowly improve from 30th to 1st, only to be met with an apology that no representative was available before the call was..