FA

Francisco A. one year ago • From Google

Rating

Bad

Frustrating gp service with unhelpful staff

Kim is always pleasant and welcoming. Dr Angel is the best physician I've encountered. The issue arises with scheduling appointments. I've been attempting to secure an appointment since January, and they've modified the phone consultation twice already. Currently, I have a phone consultation scheduled for January 26th. I'm hopeful I can arrange an in-person meeting with Dr Angel, as I'm experiencing severe ear pain and significant health concerns. On 3-7-2024, I called the GP three times and completed an online form due to intense chest pain, but the staff seems indifferent. I feel completely helpless and uncertain about my next steps. I'm extremely distressed. On May 22nd, I visited the pharmacy to collect medication I ordered last week, but the prescription wasn't available, despite the doctor confirming its arrival during Monday's phone consultation. I contacted the receptionist to reprocess the order, and she mockingly laughed, informing me I won't receive my medication until next Friday, punctuating her response with a dismissive "hahaha" and suggesting I leave. Without my medication, I'm experiencing over 20 bathroom visits. This situation is absolutely unacceptable. Treating a patient in this manner is completely inappropriate.

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