TT

Telling T. 7 years ago • From Google

Rating

Bad

Frustrating gp surgery with poor appointment system

This GP is a complete misuse of public funds... This is the first medical practice I've been forced to register with (due to residential constraints) where appointment booking is virtually impossible. You can only attempt to secure a same-day slot, which isn't even guaranteed. Previously, I could book appointments on any available dates and call for cancellations twice daily, but here the 8am booking window is practically impenetrable. Massive facility, numerous staff yet critically short on medical professionals. Morning phone booking is an absolute nightmare Calling after 9am means potentially waiting longer than during the peak hour - my personal record was a 40-minute wait while being the sole caller! The surgery's cleanliness isn't consistently impressive, though a separate company manages maintenance. Reception staff vary wildly - some are genuinely helpful while others appear completely lost, lacking basic competence and communication skills. They urgently need comprehensive training. One front desk employee (whose name escapes me) consistently demonstrates politeness and a genuine desire to assist, unlike her colleagues. Samira Esmaelifar Physician Associate Demonstrates unprofessional behavior, displays rudeness, and seemingly demonstrates total disregard for patient concerns. Dr King Appears to be the most compassionate practitioner, actively listening and providing comprehensive information when necessary. Dr Basu Acceptable, though Dr King remains superior. After 2.5 years with this practice, I'm sharing an honest assessment - potential patients deserve transparency about what they're signing up for. Cannot comment on nursing or midwifery staff due to no personal interaction.

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