Cherrymead Surgery
Telling T. 7 years ago • From Google
Bad
Frustrating gp surgery with poor appointment system
This GP is a complete misuse of public funds... This is the first medical practice I've been forced to register with (due to residential constraints) where appointment booking is virtually impossible. You can only attempt to secure a same-day slot, which isn't even guaranteed. Previously, I could book appointments on any available dates and call for cancellations twice daily, but here the 8am booking window is practically impenetrable. Massive facility, numerous staff yet critically short on medical professionals. Morning phone booking is an absolute nightmare Calling after 9am means potentially waiting longer than during the peak hour - my personal record was a 40-minute wait while being the sole caller! The surgery's cleanliness isn't consistently impressive, though a separate company manages maintenance. Reception staff vary wildly - some are genuinely helpful while others appear completely lost, lacking basic competence and communication skills. They urgently need comprehensive training. One front desk employee (whose name escapes me) consistently demonstrates politeness and a genuine desire to assist, unlike her colleagues. Samira Esmaelifar Physician Associate Demonstrates unprofessional behavior, displays rudeness, and seemingly demonstrates total disregard for patient concerns. Dr King Appears to be the most compassionate practitioner, actively listening and providing comprehensive information when necessary. Dr Basu Acceptable, though Dr King remains superior. After 2.5 years with this practice, I'm sharing an honest assessment - potential patients deserve transparency about what they're signing up for. Cannot comment on nursing or midwifery staff due to no personal interaction.
Cherrymead has been my healthcare provider for more than seven years, and I can confidently say their customer service is exceptional. I consistently receive timely appointments and the precise..
Cherrymead Surgery
James C.
Medical staff at this clinic display a complete lack of professionalism and empathy. The physicians and front desk personnel consistently demonstrate poor communication and disregard for patient..
Cherrymead Surgery
Tom S.
I want to express my sincere gratitude to Tessa, who promptly responded to my email and scheduled an appointment to address and care for my left arm. Additionally, I appreciate the receptionists who..
Cherrymead Surgery
alice Q.
the medical professionals i highly recommend are Dr King and Dr Sameria - these are truly exceptional doctors. however, if you end up with Dr Fraser, be prepared to wait around 40 to 50 minutes,..
Cherrymead Surgery
Georgina W.
I attended my six-week postpartum checkup following my cesarean delivery, and it was thoroughly underwhelming. The physician merely inquired about my recovery and the appearance of my surgical..
Cherrymead Surgery
George B.
Scheduling a slot was straightforward and hassle-free
Cherrymead Surgery
Pratishtha S.
Yesterday, my 2.5-month-old daughter had a vaccine appointment set for 11:30 am (9 Jan 2025). Despite arriving punctually, we ended up waiting nearly three-quarters of an hour before I approached..
Cherrymead Surgery
Su5ana C.
My mother absolutely dreads visiting this place. While the physicians are excellent, the support staff's treatment of senior patients is shockingly poor. They're incredibly condescending and seem..
Cherrymead Surgery
Magdalena K.
The reception team was exceptional - incredibly welcoming and supportive. The medical professionals were both competent and compassionate. Their quick and efficient handling of my medical concern..
Cherrymead Surgery
mark y.
I NEARLY LOST MY LIFE DUE TO DR KING/CHERRYMEAD SURGERY Their service is abysmal, and that's putting it mildly. In June 2021, I suffered a heart attack, and it was later revealed that I had..
Cherrymead Surgery
cristina s.
Attempted to schedule a consultation but was presented with availability only in the upcoming week. What happened to the convenience of same-day appointments we previously enjoyed?
Cherrymead Surgery
L C.
I visited the clinic today for a scheduled appointment during a medical crisis. Penny, the sole receptionist, demonstrated exceptional professionalism by efficiently managing patient check-ins while..
Cherrymead Surgery
Dan E.
Every morning I call precisely at 8am, and without fail, all appointments are already gone. It's mind-boggling how quickly they manage to fill their entire schedule in mere seconds! I won't give a..
Cherrymead Surgery
zoe k.
The loss of direct phone booking is truly disappointing. Having to navigate an online link to describe your medical concerns feels impersonal and challenging, especially when you're already feeling..
Cherrymead Surgery
seyfettin d.
Absolutely terrible service where securing a doctor's appointment is nearly impossible. They claim to open at 8 am, but you can only book between 8-10 am. When I called at 8:25 am, the receptionist..
Cherrymead Surgery
adina b.
I wish I could rate this product even lower than the minimum possible score, that's how disappointed I am.
Cherrymead Surgery
Diana P.
During the registration process, I received a highly inappropriate comment suggesting 'oh, you Europeans are all coming to the UK'?! This struck me as extremely unprofessional. Additionally, they..
Cherrymead Surgery
Roz N.
The personnel are incredibly friendly and accommodating. I've consistently experienced smooth and trouble-free reservations without any complications.
Cherrymead Surgery
Greg E.
It's baffling who could possibly be praising this service, as their initial customer support is absolutely abysmal. They're perpetually unavailable, with zero ability to schedule appointments ahead..
Cherrymead Surgery
Dainius L.
The facility is contemporary and efficient, with a seamless appointment scheduling process. The personnel are welcoming and supportive, and the medical professionals appear well-informed and..
Cherrymead Surgery
Maria S.