AT

A T. one year ago • From Google

Rating

Bad

Frustrating health service with broken appointment system

I've been attempting to secure a medical consultation for a week now. Their new process requires you to complete a self-diagnostic form where you specify your symptoms and what you believe is causing them!! Only after this might someone contact you to potentially schedule an appointment. The online booking system opens at 7am, but by 7:15am there's a message stating they've already reached their daily limit and are now closed. It's completely absurd. When I did manage to speak with someone, I was simply advised to call 111 or 999 if it was urgent. Surely there should be some middle ground between waiting weeks for a GP appointment and having an actual emergency warranting emergency services. I've been a patient at this practice my entire life, and I'm deeply disappointed to see how far it has deteriorated from its previously outstanding level of service.

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