Carpenters Practice
LN
Loch N. one year ago • From Google
Bad
The service's phone lines and app, which force people to call at 8 am for a slim chance of booking an appointment, create significant challenges for those with full-time jobs. Maintaining a consistent medication review and refill has become virtually unattainable. While I recognize the NHS is struggling due to budget constraints, I'm baffled by the restrictive 8 am booking window. My health concerns, which have been overlooked since the pandemic disrupted services, remain unaddressed. The system has been broken for years and shows no signs of improvement. The phone lines are notoriously unreliable, frequently disconnecting mid-call. During one particularly frustrating attempt to address an urgent medical issue, I was left holding for nearly an hour one afternoon. I ultimately walked to the (empty) clinic while still on hold, only to find the reception staff idle and browsing their computer. I am seriously contemplating switching to another GP practice, as my patience has completely worn thin.
Dimitar Y.