KO

Kathryn O. 6 years ago • From Google

Rating

Bad

Frustrating health service with little patient support

Truly frustrating to the point of being ridiculous. I called at 8am hoping to speak with someone about my ongoing vertigo that's prevented me from working for over a week. With the surgery closing in just 90 minutes, I've yet to receive a callback, which means I'll likely have to repeat this entire process tomorrow. This experience is depressingly typical - calling early morning gives you barely a 50% chance of getting any meaningful help, or you're looking at a month-long wait to be seen. The result? I end up going to A&E instead, where I actually get some attention. The only saving grace is the receptionists, who genuinely work hard. Every other aspect of this medical practice is disappointingly subpar, which is why they're barely scraping a single star rating.

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