Village Surgery

I recently registered with this medical practice and, though I'm not typically one to write reviews, I feel compelled to share my exceptional first encounter. Calling around 10:15/10:20, I was..

Whenever I required medical attention, scheduling was never an issue. The personnel are supportive, and the medical professionals demonstrate a high level of expertise and genuine care during..

The medical practice here is exceptional, with immediate phone accessibility and a compassionate approach. During my recent visit, the nurse was incredibly supportive and soothing, making what could..

The front desk staff are completely unhelpful and come across as condescending and dismissive.

The customer service was shockingly disrespectful. The representative abruptly terminated the call before I could provide any context about my issue. They displayed zero compassion or understanding..

Despite varying perspectives among local residents and apparent strain on the medical practice's resources, I have personally found all my interactions with the surgery to be prompt and cordial.

I have nothing but respect for the hardworking medical and administrative personnel, yet it's clear the surgery is severely overwhelmed. I've just spent three-quarters of an hour on hold simply..

Friendly front desk staff Minimal waiting time

Having recently relocated to Southwater from Bookham in Surrey, I've encountered a deeply disappointing experience with the local medical centre and Boots pharmacy. My initial interaction with the..

I can only speak for myself, but I've consistently found the medical practice to be efficient and dependable. Scheduling calls, booking appointments, and attending consultations have always been..

Securing a medical consultation feels like a game of chance, with odds comparable to a lottery draw. Even a simple callback from a physician can stretch to a fortnight. I concur with previous..

Utterly unsatisfactory service during today's appointment, prompting me to submit a formal complaint.

Terrible customer experience. Communication is nearly impossible, and when you do connect, you're informed no appointments are available for weeks. Even if you manage a phone consultation, they call..

Since relocating to Southwater, I've found this medical practice to be exceptional, particularly during challenging circumstances. While there can occasionally be a wait when calling, the reception..

Spacious and serene environment.

I've been contemplating writing this review for years, finally feeling compelled to share my experience with deep appreciation for the opportunity. This account reflects my grandmother's healthcare..

This establishment genuinely provokes my anxiety. For more than twelve months, they've been ineffective in addressing my health concerns, and the front desk staff treat patients as mere..

I've never encountered a medical practice as compassionate and accommodating as this one. Registering was a breeze, and I secured an appointment for the following day, where I met with an absolutely..

A total disaster attempting to schedule a consultation, particularly for pressing medical needs. Endless waiting on hold, which only heightens your anxiety as you question whether anyone will ever..

My advice? Find a new healthcare provider. And if you're stuck with them, absolutely demand imaging tests or a specialist consultation without delay.