ML

Matthew L. one year ago • From Google

Rating

Bad

Frustrating healthcare communication and broken promises

I underwent a blood test, and the results appeared on the NHS app on 22nd April, with lab notes hinting at potential kidney disease. On the 24th, I received a text suggesting I lower my cholesterol, with no GP consultation. By the 28th, another text informed me a prescription was sent to the pharmacy, despite me having no prior knowledge or understanding of why. I've repeatedly attempted to schedule an appointment to discuss my blood test results. An initial booking for 7th May was cancelled without notification, then rescheduled for 30th April as a phone consultation. However, the GP never called. Upon contacting the surgery, I discovered the appointment was again cancelled, with instructions to wait until 7th May. When I expressed my dissatisfaction, I was promised a GP would call at midday on 1st May. No call came, and when I followed up, staff claimed no such arrangement existed. When I requested the manager review the call recording, she flatly refused. The manager, Naz, seemed oddly pleased about discussing "one blood result" with a GP - as if that was some remarkable achievement. How impressive. Fundamentally, the staff consistently fabricate stories, and management categorically refuses to investigate clear evidence. The situation speaks volumes. Consequently, I remain completely uninformed about the meaning of my blood test results.

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